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Vanliga frågor

Here we have collected some of the most frequent asked questions. If you do not find the answer to your question here, please send us an email: help@ragstoriches.se

How do I sell items on Rags to Riches?

HOW TO SELL

How do I buy items on Rags to Riches?

HOW TO SHOP

Why do I have to register to sell on Rags to Riches?

If you are not registered, we don´t have your contact details, which means that the buyer will not be able to contact you.

How can I be sure that I will receive the items that I have bought?

We are not responsible for any transactions which take place on the site. However, in case of fraud, please contact us, so that we may monitor specific sellers/buyers. We also recommend checking the seller/buyer’s account before parting with your goods or money, and payment through Paypal for security.

How can I market my products?

Through Social media:

- Share your products via your Facebook account.

- Display pictures of your products on Pinterest.

- Tweet about your new products on Twitter.

- Instagram allows you to post images, to show others that you are a fashion seller on R2R.

How do I get my product chosen to be among the ”We love” products?

Our team of fashion editors handpick the best products for our ”We love” section. We look for contemporary, independent, quality brands from the middle to expensive, high end category. We do not accept cheap chain store goods or unbranded warehouse stock. We only sell premier quality designer items, or authentic vintage pieces in good condition.

How much does it cost to sell items on Rags to Riches?

All private users who create a Rags to Riches account before 31st August 2014 will receive 10 free adverts to use at any time during 2014. For any additional ads thereafter, and for subscribers who join after August 2014, the cost will be 24 SEK for each advert. However, if you purchase credit for 10 adverts, which can be redeemed up to one year after purchase, the cost is just 200 SEK.
We support small businesses by offering special deals. Please contact us to discuss the right package for you.

How do I pay for my adverts?

We use Paypal for all online payments on our site. When you click the ”Pay now” button you will be transferred to a safe Paypal environment where you can pay with your credit card, or through a prepaid Paypal account.

How do I pay a seller?

All transactions are strictly between the buyer and seller. The site does not accept responsibility for any transactions between the two parties. We recommend Paypal for safe transactions (read more here) or Swift for simple mobile/smartphone transactions.

How do I log in?

- If you are registered, use your username (this is your email address) and password, or log in through Facebook.

- If you are not registered you must create an account.

- If you have forgotten your password, press the link “Forgot password” in the login section.

- If you have forgotten your email address, send us an email: service@ragstoriches.se and we will try to help.

Why should I use my facebook mail?

If the seller and buyer both use their facebook mail addresses – you can chat on facebook about the sales process.

For how long will my adverts be visible?

Your adverts will be visible on the site for up to two months. After this period the adverts will automatically expire. If you do not sell your items, you can always try lowering the price. A “SALE” pin will appear on your advert.

Can I put my items on Sale?

Yes, just lower the original price and a SALE pin will automatically show on your item.

Why has my advert been removed from the site?

1-    It has been on the site for more than two months.
2-   It contains texts or pictures that breach our policies (click here to read)
If you think we have made a mistake, please contact us at help@ragstoriches.se

How do I change my email address?

You can change your information by clicking “Change Account”.
You have to be logged in to your account in order to make any changes.

How do I remove adverts for items that have been sold?

Log in to your account and go to Change Account. Here you can choose to remove adverts or change the price.

How do I send items I have sold?

We recommend sending parcels through your local postal service or via a reputable shipping company such as DHL/UPS. These companies will allow you to track the parcels through a tracking number. As a seller, always ensure you have documentation from the post/shipping company as evidence that the parcel has been sent and insuring expensive items is advisable as protection in the event that the buyer does not receive the goods, or that the goods are damaged.

I haven’t received my package, what do I do?

Contact the seller and ask for the parcel tracking number.

The item I received is not as described/is not the same item that I paid for.

It is up to the seller to describe the item as accurately as possible in terms of condition, etc.

Can you help if a dispute between a buyer and seller cannot be resolved?

If the buyer and seller cannot come to an agreement, although Rags to Riches cannot accept any responsibility, contact us and we will endeavour to help.

I have sent the goods, but I have not received payment, what should I do?

We recommend that you do not send goods until you have received payment.

Can I close my account?

Yes, log in, go to Account and choose the button ”Close Account” at the footer of the page.

How do I get in touch with you?

Send us an email at help@ragstoriches.se